BY TAN YUNFEI (譚云飛)

The incomprehensible jargon of Chinese internet firms

當生活充滿互聯(lián)網(wǎng)行話

“If the last 20 years have been about internet technology, the next 30 years could be called the internet era,” Jack Ma, the founder of Chinese internet company Alibaba, said at the 2017 Global Transformation Forum in Malaysia.

Ma’s speech was intended to be motivational, calling on businesses to abandon backward thinking and use the internet to their advantage.Some people, however, take so-called“internet thinking (互聯(lián)網(wǎng)思維hùliánwǎng sīwéi)” a bit too far, to the point where it even influences their language.

In China, internet professionals, or互聯(lián)網(wǎng)人 (hùliánwǎngrén, “internet persons”), are known for employing a lingo that makes little sense to people outside the industry. “I know every single character in internet jargon,but can’t figure out what they mean once they’re put together; it’s like a parallel language,” one Weibo user recounts of their first few days working at an internet company. In an industry founded on chasing novel concepts,where one must always try to position oneself as being more progressive than any other competitor, many employees find themselves unconsciously picking up the inspirational buzzwords and meaningless marketing terms in everyday life.

The Weibo user later admitted,“Ironically, I have used these terms in my PowerPoint presentations,since I cannot find more suitable expressions.” Likewise, “IT talk” has permeated conversations in and out of the industry, becoming funny memes,handy metaphors, or simply the butt of jokes.

REINVENT THE WHEEL

As a saying on the web goes, “What internet companies do best is inventing things that already exist”—and the perfect way to do this is to dress up existing concepts with new terminology. Instead of discussing strategies (策略 cèlüè) and plans (方案 fāng'àn), pick new words like “striking methods (打法 dǎfǎ)” and“playing methods (玩法 wánfǎ),” which will make the customer feel like you are leading them on some action-filled quest for new solutions, rather than rehashing a problem that they themselves brought up:

Pinduoduo, Bilibili, and other emerging internet companies have employed some fresh playing methods and down-to-earth striking methods.

Pīnduōduō hé Bìlibìli děng yì pī xīnxīng hùliánwǎng qǐyè wánfǎ gèng xīnxiān， dǎfǎ gèng jiē dìqì.

拼多多和嗶哩嗶哩等一批新興互聯(lián)網(wǎng)企業(yè)玩法更新鮮，打法更接地氣。

KNOW YOUR AUDIENCE

New ideas won’t go down well if you don’t understand your customers.To sell themselves as action-oriented,dynamic players, who can break down any problem and find the most costeffective solution, internet companies quantify users’ needs in simple,PowerPoint-friendly bullet items: “pain points (痛點 tòngdiǎn),” which are urgent, unmet demands; “itch points(癢點 yǎngdiǎn),” non-urgent needs that usually relate to an unsatisfying user experience; and “pleasing points(爽點 shuǎngdiǎn),” the user’s immediate desire at any moment.

Once those points are clarified,internet bosses encourage their employees to use these 抓手(zhuāshǒu,key points) to develop targeted products and services:

Viral products are created by inspiring and satisfying users’ potential pain points.Jīfā bìng mǎnzú yònghù de qiánzài tòngdiǎn， jiù néng dǎzào bàopǐn.

激發(fā)并滿足用戶的潛在痛點，就能打造爆品。

One can also categorize real-life emotions in to “points”:

This online series is too awesome!The screenwriters finally understand audiences’ itch points.

Zhè bù wǎngjù tài kě le! Zhè jiè biānjù zhōngyú zhuāzhù guānzhòng de yǎngdiǎn le.這部網(wǎng)劇太可了！這屆編劇終于抓住觀眾的癢點了。

I was moved to tears by this inspirational essay. It really hit my pain points.

Wǒ néng bèi zhème yì piān jītāngwén gǎndòng de tòngkū liútì， jiùshì yīnwèi tā chuōzhòng wǒ de tòngdiǎn le.我能被這么一篇雞湯文感動得痛哭流涕，就是因為它戳中我的痛點了。

STAY POSITIVE

Once a company has identified their customers’ needs, the next step is to promise results. An important factor for good internet products and services is that they can “empower(賦能 fùnéng)” the target user:

New products must empower business.Xīnchǎnpǐn yídìng yào fùnéng yèwù.

新產(chǎn)品一定要賦能業(yè)務。

Originally a term from psychology,meaning to influence others positively by changing one’s behaviors,attitudes, and surroundings, this phrase has been used in all contexts to mean any type of assistance or positive effect.

Influential people must be able empower person of themselves and others.

Yí gè yǒu yǐngxiǎnglì de rén， yídìng shì kěyǐ zìwǒ fùnéng hé fùnéng tārén de rén.

一個有影響力的人，一定是可以自我賦能和賦能他人的人

Meanwhile, businesses attach great importance to winning new customers, or 拉新 (lāxīn, “drawing new”), and developing their loyalty, or粘性 (niánxìng, stickiness):

Social groups are an important new

method of attracting new users cheaply.Shèqún shì yònghù lāxīn de zhòngyào shǒuduàn，huòkè chéngběn dī.

社群是用戶拉新的重要手段，獲客成本低。

I think dating is like doing business.I’m good at drawing new, but they lack stickiness.

Wǒ juéde tán liàn'ài jiù xiàng zuò shēngyi， wǒ lāxīn de nénglì háishi yǒu de， kěxī niánxìng dōu bù hǎo.我覺得談戀愛就像做生意，我拉新的能力還是有的，可惜粘性都不好。

SEEK THE NEW

In the internet era, “traffc (流量liúliàng)” is king, since more internet traffc means more exposure to target users. Word-of-mouth advertising is known as “private traffc (私域流量sīyù liúliàng),” as much of this is now conducted through personal social media accounts.

Customers who can influence friends or followers to buy a product or service are called “Key Opinion Customers(關(guān)鍵意見消費者 guānjiàn yìjiàn xiāofèizhě),” while those who know the product and can influence thousands of followers are “Key Opinion Leaders (關(guān)鍵意見領(lǐng)袖 guānjiàn yìjiàn lǐngxiù).”

She gained hundreds of thousands of followers in just a few months, and became a fashion KOL on [e-commerce app]Xiaohongshu.

Tā jǐ gè yuè li zhǎng le jǐshí wàn fěn， jiànjiàn chéng le Xiǎohóngshū de chuāndā KOL.

她幾個月里漲了幾十萬粉，漸漸成了小紅書上的“穿搭KOL”。

Based on their influence, KOCs and KOLs are divided into three levels:“head (頭部, tóubù),” “waist (腰部,yāobù),” and “tail (尾部, wěibù).”

With over 20 million fans on Taobao Live,[livestreaming celebrity] Li Jiaqi is the hottest of head KOLs.

Lǐ Jiāqí yǒu liǎngqiān duō wàn Táobǎo zhíbō fěnsī，shì zhìshǒu kě rè de tóubù wǎnghóng dàihuòwáng.李佳琦有2000多萬粉絲，是炙手可熱的頭部網(wǎng)紅帶貨王。

The ranking can also be applied to content, companies, and other groups of people:

After a decade in the industry, he is still just a waist-level actor without fame,internet traffic, or advertising contracts.Cóngyǐng shí duō nián， tā háishi yì míng yāobù yǎnyuán， méi míngqì， méi liúliàng， yě méi shāngyè dàiyán.

從影十多年，他還是一名腰部演員，沒名氣，沒流量，也沒商業(yè)代言。

By employing KOLs and marketing tricks, internet companies try to influence users’ “intelligence (心智,xīnzhì).” This means getting users to think of the brand whenever they need similar products or services. In e-commerce, one way of doing this is by providing users 沉浸式體驗 (chénjìnshì tǐyàn, “immersive experience”), a term often associated with virtual reality, which involves recreating reallife sensory experiences with internet technology:

Livestreaming is popular among consumers because it brings them an immersive shopping experience.

Zhíbō màihuò gèng shòu huānyíng， yīnwèi néng gěi xiāofèizhě dàilái chénjìnshì de gòuwù tǐyàn.直播賣貨更受歡迎，因為能給消費者帶來沉浸式的購物體驗。

In many ways, this mimics the effect internet thinking has on one’s real-life thought process. In a recent online comic called “If Guo Degang were an IT person,” the artist replaces typical lines by well-known “crosstalk”performers Guo Degang and Yu Qian with IT jargon. The two comedians tell readers that they wish to “develop a crosstalk matrix, then incubate a new business model (形成一個相聲矩陣，再孵化出新的商業(yè)模式 xíngchéng yí gè xiàngsheng jǔzhèn， zài fūhuà chū xīn de shāngyè móshì),” and “draw new from all scenes and channels, activate traffc, and create crosstalk Black Technology (全場景，全渠道拉新，盤活流量池，打造相聲黑科技 quán chǎngjǐng， quán qúdào lāxīn， pánhuó liúliàngchí， dǎzào xiàngsheng hēikējì).”

For some readers in the industry,though, who have received similarly incomprehensible emails from their supervisor, or used more than a few of these phrases themselves to meet the minimum page requirement in a presentation, the experience was immersive enough to “induce PTSD.”As one reader commented under the comic on Weibo:

From the opening line, “Dear all,” I was brought directly into the real-world scene.The immersive experience surrounded and easily infected this user’s intelligence.Kāitóu yí gè Dear all， zhíjiē bǎ wǒ dàirù zhēnshí chǎngjǐng， chénjìnshì tǐyàn pūmiàn ér lái， gǎnrǎn yònghù xīnzhì yì rú fǎnzhǎng.

開頭一個“Dear all”, 直接把我?guī)胝鎸崍鼍埃两襟w驗撲面而來，感染用戶心智易如反掌。