萬(wàn)米高空的主題團(tuán)日

文 |本刊記者 高維微 圖| 游 宇 受訪者提供

9 月30 日，“我和我的祖國(guó)，一刻也不能分割……”的歌聲，在三萬(wàn)英尺的高空中響起。歌聲來(lái)自重慶航空公司CZ8096（OQ2096）新加坡—重慶的航班。乘客們臉上貼著五星紅旗貼紙，手中揮舞五星紅旗，慶祝新中國(guó)70 華誕。這場(chǎng)別開(kāi)生面的航班活動(dòng)，由帶班乘務(wù)組長(zhǎng)熊英牽頭組織。

和乘客一起過(guò)五四青年節(jié)

作為重慶航空空中乘務(wù)部團(tuán)總支副書(shū)記，熊英已經(jīng)組織了多次類似的趣味十足的主題團(tuán)日活動(dòng)。

今年五四青年節(jié)當(dāng)天，熊英和機(jī)組成員比平時(shí)提前了兩小時(shí)在機(jī)場(chǎng)集合，進(jìn)行唯一一次集中排練。還有兩小時(shí)，他們就要在航班上開(kāi)展一場(chǎng)青年節(jié)主題團(tuán)日活動(dòng)，其中最重要的環(huán)節(jié)是由乘務(wù)員教乘客們跳手指舞《中國(guó)贊》。

一開(kāi)始熊英很忐忑，因?yàn)闄C(jī)組成員平時(shí)都是各自根據(jù)視頻自學(xué)，練得怎么樣心里實(shí)在沒(méi)底。但首次彩排結(jié)果讓熊英喜出望外，盡管在配合上還差點(diǎn)默契，但從熟練度來(lái)看，每個(gè)乘務(wù)員私下都練得很認(rèn)真。

彩排兩遍以后，乘務(wù)員們就開(kāi)始緊張的執(zhí)機(jī)工作，忙碌之余還抓緊用貼紙將飛機(jī)布置了一番。飛機(jī)進(jìn)入平飛階段，乘務(wù)員開(kāi)始引導(dǎo)乘客互動(dòng)，一起跳手指舞， 機(jī)上氛圍逐漸被推向高潮。一位七十多歲的女士特別激動(dòng)地告訴熊英：“這是我坐過(guò)的最有趣的航班，你們讓我想起了我的青年時(shí)代，每年青年節(jié)，單位都會(huì)組織各種文藝活動(dòng)。這是我第一次在飛機(jī)上參與活動(dòng)，以后我坐飛機(jī)，一定首選你們重慶航空。”

除了在航班上和乘客一起做活動(dòng)，空中乘務(wù)部平時(shí)還會(huì)組織不少有趣的主題團(tuán)日活動(dòng)，六一兒童節(jié)的時(shí)候，熊英和同事們還設(shè)計(jì)了一次特別的親子活動(dòng)。七名空乘人員帶著自己的孩子， 讓他們?cè)谀M倉(cāng)中體驗(yàn)了一回空乘工作，既滿足了孩子們的好奇心，也讓孩子們體會(huì)到父母的辛苦。很多同事私下找到熊英，希望多舉辦這樣的活動(dòng)。

01 在飛機(jī)上為祖國(guó)慶生

02 布置客艙

組織活動(dòng)有技巧

當(dāng)然，在重慶航空的空中服務(wù)部，主題團(tuán)日活動(dòng)可不光是唱唱跳跳。結(jié)合實(shí)際工作學(xué)習(xí)新技能，才是核心的內(nèi)容。比如，結(jié)合主題團(tuán)日活動(dòng)和乘務(wù)員的培訓(xùn)，組織團(tuán)員們參與航空醫(yī)學(xué)處置CPR（心肺復(fù)蘇術(shù)）演練活動(dòng)。

隨著重慶航空國(guó)際航班越來(lái)越多，乘客咨詢的問(wèn)題也越來(lái)越五花八門(mén)。面對(duì)這些情況，熊英和同事們?cè)谠O(shè)計(jì)主題團(tuán)日活動(dòng)時(shí)，就會(huì)盡可能選擇與國(guó)際航空服務(wù)有交叉的部門(mén)聯(lián)手，學(xué)習(xí)了解更多的相關(guān)知識(shí)。

不久前，與海關(guān)共同舉辦的主題團(tuán)日活動(dòng)就讓乘務(wù)員學(xué)到了很多。以往靠死記硬背記下條條框框來(lái)應(yīng)對(duì)乘客，而現(xiàn)在面對(duì)乘客的詢問(wèn)，可以解釋得更加清晰到位。

熊英舉了個(gè)例子：“以前我們?cè)趪?guó)際航班中，都會(huì)提醒旅客不要將月餅等食品帶下飛機(jī)，通過(guò)這次交流，我才知道，原來(lái)是因?yàn)樵嘛烉W中的蛋類等成分含有檢疫風(fēng)險(xiǎn)。以前我只知道，生燕窩不可以帶回國(guó)內(nèi)，交流學(xué)習(xí)之后我才知道，燕窩不論生熟，都不能帶回國(guó)內(nèi)。”

03 熊英和乘務(wù)組的同事

04 陪小朋友坐飛機(jī)

團(tuán)日活動(dòng)有干貨

在重慶航空，空中乘務(wù)部每次舉辦主題團(tuán)日活動(dòng) ，報(bào)名人數(shù)都會(huì)遠(yuǎn)遠(yuǎn)超過(guò)征集人數(shù)。說(shuō)到這里，熊英不免有些得意：“年輕人都有同樣的心態(tài)，那就是希望自己能迅速成長(zhǎng)，所以我們?cè)诓邉澝恳淮位顒?dòng)時(shí)，都有一個(gè)宗旨，一定要與工作息息相關(guān)，要讓參與者通過(guò)活動(dòng)學(xué)習(xí)到干貨。”

這些干貨不僅能用到工作中，也可以用到生活中去。熊英的一位同事，此前光知道榴蓮不能帶上客艙，卻不知道在有些航空公司連托運(yùn)也不行。結(jié)果她去西雙版納旅行，好心為同事們帶了十箱榴蓮，在辦理托運(yùn)時(shí)才發(fā)現(xiàn)榴蓮上不了飛機(jī)。在與海關(guān)聯(lián)合舉辦團(tuán)日活動(dòng)后，飛機(jī)托運(yùn)榴蓮等物品的規(guī)則也在參與者們的分享中，讓更多人受益。

主題團(tuán)日活動(dòng)的參與者越來(lái)越多，也對(duì)熊英等團(tuán)干部提出了更高的要求。現(xiàn)在每次策劃，熊英都會(huì)和團(tuán)干部一起把各自資源羅列出來(lái)，反復(fù)探討，盡力讓參與者們能夠從中獲得更新更多更有用的知識(shí)。

Team Construction Activity Day at a Height of 10, 000 Meters

Article | Reporter Gao Weiwei Figures | Provided by Interviewees

On September 30, the song "I Can't Part with My Country for a Moment…" was sounded in the air of 30,000 feet. The singing came from the Singapore-Chongqing flight CZ8096 (OQ2096) of Chongqing Airlines, passengers pasted five-star red flags on their faces and waved the flags in their hands to celebrate the 70th Anniversary of the Founding of the People's Republic of China. Xiong Ying, head of the flight crew, led and organized the special activity.

Celebrating May 4th Youth Day with Passengers

Xiong Ying, the Deputy Secretary of the League General Branch of Air Crew Department of Chongqing Airlines, has organized several similar fun-filled team construction activities.

Xiong Ying and the other crew members gathered at the airport two hours earlier than usual for the only centralized rehearsal on May 4th Youth Day this year. They would hold a Team Construction Activity of May 4th Youth Day on the flight two hours later, the most important part of the activity would be the teaching of the Finger Dance "Praise of China" to passengers by the flight attendants.

Xiong Ying was very perturbed at the beginning, because the crew members usually studied the dance on videos, and he didn't know how their performance will be. Xiong Ying was overjoyed by the performance of the first rehearsal. Although they were not tacit enough, it was clear that every flight attendant had practiced hard in private from the level of their proficiency.

After two rehearsals, the flight attendants began to work on the plane, and they also used stickers to decorate the plane during their busy work. As the plane entered the horizontal flight stage, the flight attendants began to guide passengers to interact and dance Finger Dance together, and the atmosphere on board was gradually pushed to a climax. A woman in her seventies told Xiong Ying excitedly: "This is the most interesting flight I have ever flown. You remind me of my youth. Every year on Youth Day, our unit will organize various cultural and artistic activities. This is my first time to participate in such activities on an airplane. I will definitely choose Chongqing Airlines as my first choice in the future".

In addition to interacting with passengers on the flight, the flight crew department also organized a number of interesting team construction activities. Xiong Ying and his colleagues also designed a special parentchild activity on Children's Day. The seven flight attendants took their children with them to experience a flight attendant job in a simulation cabin, which not only satisfied the children's curiosity, but also let the children realize their parents' hard work. Many colleagues have suggested Xiong Ying to hold more such activities privately.

Skills in Organizing Activities

Of course, in the Air Services Department of Chongqing Airlines, the team construction activity day is more than just singing and dancing. The core is to learn new skills in combination with practical work. For example, organize flight attendants to participate in the exercise of aviation medical rescue CPR by combining the team construction activity with the training of flight attendants.

With more and more international flights of Chongqing Airlines, the questions from passengers are becoming more and more diverse. Faced with these situations, Xiong Ying and his colleagues will, when designing the team construction activities, try their best to choose the departments related to international air services to learn more about the relevant knowledge.

Lately, flight attendants learned a lot from the team construction activity jointly held with Custom. In the past, they used to deal with problems from passengers by memorizing rules and regulations. Now they can explain more clearly when passengers ask them questions.

Xiong Ying cited an example: "In the past, we would warn passengers on international flights not to take food such as moon cakes off the plane. Through this exchange activity, I learned that it was because the eggs and other ingredients in the moon cakes' fillings contained quarantine risks. In the past, I only knew that the raw cubilose could not be brought back to China. Only after studying and exchanging activity did I know that no matter how raw or cooked it was, cubilose could not be brought back to China. "

Knowledge Learned from Team Construction Activity

In Chongqing Airlines, every time the Air Crew Department holds a team construction activity, the number of applicants will far exceed the number of recruiters. Speaking of which, Xiong Ying was pleased: "Young people all have the same mentality, that is, they want to grow up quickly, so there is one purpose when we plan every activity, namely the activity must be closely related to the work, and let participants learn the actual knowledge through the activity."

These knowledge can be used not only in work, but also in daily life. In the past, one of Xiong Ying's colleagues only knew that durians could not be brought into the cabin, but she did not know that durians could not be checked in some airlines. As a result, when she went to Xishuangbanna for a trip, she brought ten boxes of durians for her colleagues, but she found that durians could not be brought on the plane when she checked them. After the team construction activity jointly held with the Custom, the rules for consignment of durian and other items by air were also shared among participants, benefiting more people.

More and more participants participated in the activities, which poses higher requirements for Xiong Ying and other team members. Now, in the planning, Xiaong Ying and his members will list their own resources respectively, repeatedly discuss, and try their best to let the participants get more updated and useful knowledge from the activity.