基于醫(yī)生視角下網(wǎng)絡環(huán)境對醫(yī)患關(guān)系的影響研究

戴菲菲1，楊國斌2，劉玉秀2，魏強1，易學明2*

(1 南京市第二醫(yī)院醫(yī)務處，江蘇南京210003，daifeifeinf@163.com；2 南京軍區(qū)南京總醫(yī)院，江蘇南京210002)

摘要〔〕通過對醫(yī)生群體的問卷調(diào)查，了解醫(yī)生上網(wǎng)習慣情況、醫(yī)生與患者的網(wǎng)絡交流溝通情況、網(wǎng)絡環(huán)境對醫(yī)生實際診療的影響、網(wǎng)絡環(huán)境下新聞媒體對醫(yī)生的影響以及醫(yī)生群體關(guān)于網(wǎng)絡發(fā)展對醫(yī)患關(guān)系影響的綜合看法。指出了目前網(wǎng)絡環(huán)境給醫(yī)患關(guān)系帶來的影響：互聯(lián)網(wǎng)成為一些醫(yī)生知識信息更新與積累的源地，網(wǎng)絡成為一些醫(yī)生與患者交流互動的重要平臺，醫(yī)生需要應對日益增多的“網(wǎng)絡型”患者，醫(yī)生對媒體負面報道的反應性出現(xiàn)轉(zhuǎn)變。

關(guān)鍵詞〔〕網(wǎng)絡環(huán)境；醫(yī)生視角；醫(yī)療行業(yè)；醫(yī)患關(guān)系

通訊作者， E-mail: yxm0993@sohu.com

中圖分類號〔〕R192〔

Effect of Network Environment on the Doctor-patientRelationship from the Doctor′s Perspective

DAIFeifei1,YANGGuobin2,LIUYuxiu2,WEIQiang1,YIXueming2

(1DepartmentofMedicalAffairs,NanjingSecondHospital,Nanjing210003,China,E-mail:daifeifeinf@

163.com; 2NanjingGeneralHospitalofNanjingMilitaryCommand,PLA,Nanjing210002,China)

Abstract:Through the doctor group, the questionnaire survey to understand what the doctor online habits situation of network communication, doctors and patients, the effect of the real network environment for medical diagnosis and treatment, news media under the network environment on the influence of the doctor and the doctor group about web development comprehensive view of the impact of the doctor-patient relationship. Points out that the current network environment brings to the doctor-patient relationship: the influence of the Internet become some doctors information update and the accumulated knowledge source, network has become an important platform interaction some doctors and patients, doctors need to deal with an increasing number of network patients, the doctorshave reactive shifts to the media negative reports.

Key words:Network Environment; Doctor’s Perspective; Medical Industry; Doctor-patient Relationship

網(wǎng)絡技術(shù)的發(fā)展，使醫(yī)療行業(yè)的運作模式、內(nèi)部關(guān)系、發(fā)展趨勢都出現(xiàn)了新的變化，醫(yī)患關(guān)系作為醫(yī)療行業(yè)內(nèi)最重要的社會關(guān)系，不可避免的受到了影響。[1]本文試圖探索醫(yī)生視角下的網(wǎng)絡發(fā)展對醫(yī)患關(guān)系產(chǎn)生的影響。